For UK MSPs weighing up their options

SocGenie compared with an MSSP.

There are two ways for an MSP to offer security operations: resell a third-party SOC, or run security as a loop across your own book with agents doing the legwork and your people deciding. Here is how they differ, without numbers we cannot stand behind.

What you get back from an outsourced MSSP
Ticket 4821Closed
Suspicious sign-in · contoso.com
Assigned toTier 1 analyst pool
ResolutionAlert reviewed. Determined benign. No further action.
What was checkedNot recorded on the ticket
AttachmentsNone
Illustrative. A summary, not the work.Ask the MSSP for the rest
What you get back from SocGenie
Example investigation · contoso.comHigh
09:14:02incidentSentinel · Unfamiliar sign-in properties · a.khan@contoso.com
09:14:03contextsign-in history, device compliance, MFA methods, mailbox rules
09:14:05intelsource IP flagged by VirusTotal and AbuseIPDB
09:14:06attackMITRE ATT&CK T1078 · Valid accounts
09:14:07proposalrevoke sessions, remove forwarding rule, require MFA re-registration
09:14:07approvalwaiting for a person in #soc-approvals
09:21:40approvedby your SOC lead · executed through Microsoft Graph
09:21:41auditevery step, tool call and decision written to the trail
Watch it live, or replay it laterApprovals in Slack, Teams or the portal

Side by side

Six things that are different, not just cheaper or dearer.

The differences that matter are about who does the work, what you can see, and who keeps the customer.

Who does the investigatingWhose eyes are on the incident
A rotating pool of third-party analysts you have never met, working across every client the MSSP has.
AI agents do the reading and the legwork on every incident, around the clock. Your team decides, with Reddome analysts alongside you on Managed MDR.
TransparencyWhat you can see of the work
You get a ticket and a summary. What was checked, and in what order, stays inside the MSSP.
Every step, tool call and decision is visible as it happens, and any investigation can be replayed later.
ControlWho says yes before a tenant changes
Whether anyone asks you before disabling an account depends on the MSSP's policy and your contract.
A person approves every change to a tenant, in Slack, Microsoft Teams or the portal. Nothing changes without a human yes.
Platform depthHow well it knows Microsoft 365
Usually built to cover many platforms at once, with Microsoft as one source among several. Often needs agents or log shippers in the customer's estate.
Microsoft-native: Microsoft 365, Entra ID, Intune, Defender and Sentinel. Connects through Microsoft consent, with nothing to install.
Commercial modelWhat grows the invoice and how long you are tied in
Typically per seat, with long commitments and minimums that do not shrink when you lose a customer.
Per tenant, with volume tiers for MSPs. Monthly rolling by default.
Customer relationshipWho the customer is really dealing with
The MSSP sits between you and the customer on every escalation, and the relationship blurs.
Yours. You keep the customer, set your own terms, and choose how much of Reddome's help you want.
About the MSSP column. It describes common arrangements rather than any single provider. Your own contract is the thing to read.

Honest advice

When to pick which.

SocGenie is not the right answer for every customer, and an MSSP is not the wrong one. Here is how we would call it.

An MSSP makes sense when

A contract names a provider, or you need people tomorrow.

Some regulated customers contractually require a named, accredited security provider. And if a customer has given you a deadline and you need analysts on shift straight away, an MSSP has them today.

SocGenie makes sense when

You want to run security as a loop across your book and keep the relationship.

Assess, harden, detect, investigate and respond across every tenant you look after, with agents doing the legwork, your people approving every change, and the customer relationship staying yours.

Both can run side by side

SocGenie across the book, an MSSP where a contract requires it.

Nothing about SocGenie stops an MSSP working on a specific tenant. Many MSPs run the loop across their customers and keep a named provider for the one contract that asks for it.

Moving across

How MSPs switch without a gap.

Four phases, at whatever pace your contracts and your comfort allow. Coverage stays in place throughout.

Phase 1

Start on one tenant

Run the free scanner on a friendly customer and connect one tenant to SocGenie alongside your MSSP. Nothing changes for the customer. You see both ways of working side by side.

Phase 2

Expand across the book

Bring more tenants across through GDAP. Approvals go live for your team, and Reddome analysts join the gates for customers on Managed MDR.

Phase 3

Cut over

SocGenie takes the queue for the tenants you have moved. Keep the MSSP running in parallel for as long as your contract or your comfort requires.

Phase 4

Wind down the MSSP

Give notice at the next break clause. Keep the MSSP for any customer whose contract names a specific accredited provider.

Free scanner coming soon

See what SocGenie finds on one tenant first.

Run the free posture scan on one customer's Microsoft 365 tenant, then talk to us about how the loop would fit your book.

Register interest Talk to us